Clear terms.
Better experiences.

These Terms & Conditions govern your access to and use of BillsBox, including our website, applications, digital payment services and related products.

By creating an account, accessing our platform or using any BillsBox service, you confirm that you have read, understood and agreed to these terms.

BillsBox provides digital payment and utility services that may include:

• Airtime purchases
• Mobile data purchases
• Electricity bill payments
• Cable TV subscriptions
• Other supported digital and utility services

Services available through BillsBox may change from time to time. We may add, modify, suspend or discontinue a service where reasonably necessary.

Some BillsBox services require you to create an account. You are responsible for providing accurate and up-to-date information during registration.

Account security

• Keep your login credentials confidential
• Do not share your account password or authentication information
• Notify us promptly if you suspect unauthorized access
• Do not allow another person to use your account for unauthorized activities

You are responsible for activities carried out through your account unless they resulted from circumstances outside your reasonable control.

When you initiate a transaction through BillsBox, you authorize us and applicable service providers to process the transaction according to the information you provide.

Transaction accuracy

You are responsible for confirming the accuracy of information such as phone numbers, meter numbers, smart-card numbers, account details and transaction amounts before completing a transaction.

Failed or pending transactions

Some transactions may be delayed, reversed, pending or marked as failed due to network issues, service-provider downtime, payment processing issues or circumstances outside our direct control.

When using BillsBox, you agree to use the platform responsibly and in compliance with applicable laws and regulations.

• Provide accurate information
• Use only payment methods you are authorized to use
• Protect your account credentials
• Review transaction details before confirmation
• Use BillsBox only for lawful purposes
• Cooperate with reasonable security or verification procedures

You must not use BillsBox to engage in fraudulent, abusive, unlawful or unauthorized activities.

Some BillsBox services depend on third-party networks, payment processors, utility providers, telecommunications operators and other service providers.

Their availability and performance may be outside our direct control. Third-party services may also have their own terms and policies.

We work to keep BillsBox reliable and available, but we do not guarantee that the platform will always be uninterrupted, error-free or available at all times.

Services may occasionally be unavailable due to maintenance, technical problems, network failures, third-party outages, security incidents or other circumstances beyond our reasonable control.

To the extent permitted by applicable law, BillsBox will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party network failures, telecommunications outages, payment processor failures or incorrect information supplied by a user.

Nothing in these terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.

You may stop using BillsBox at any time.

We may suspend or terminate access to an account where we reasonably believe that the account has been used in violation of these terms, applicable law, or our security requirements.

Where appropriate, we may also restrict access while investigating suspicious or potentially fraudulent activity.

We may update these Terms & Conditions from time to time to reflect changes to our services, legal requirements, technology or business operations.

When we make material changes, we may provide notice through our website, application or other appropriate communication channels.

If you have questions about these Terms & Conditions, our services or your account, please contact the BillsBox support team.