Privacy matters to us
BillsBox provides digital services such as airtime, data, electricity and other bill payment services. When you use BillsBox, we may process certain information to provide these services, keep your account secure and improve your experience.
Information We Collect
We collect information that is necessary to operate our platform, process transactions, provide customer support and maintain the security of your account.
Information you provide
- Full name
- Phone number
- Email address
- Account login information
- Transaction and payment information
- Information provided when contacting customer support
Information collected automatically
- IP address
- Device and browser information
- Operating system
- Pages and features you interact with
- Transaction activity
- Technical and diagnostic information
How We Use Your Information
Information we collect may be used for the following purposes:
Provide our services
Process airtime, data, electricity, cable TV and other transactions.
Manage your account
Create, maintain and secure your BillsBox account.
Process payments
Complete payments, verify transactions and prevent fraudulent activity.
Customer support
Respond to enquiries, complaints and service requests.
Improve BillsBox
Understand how our services are used and improve performance.
Security
Detect suspicious activity, abuse and unauthorized access.
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.
Security is built into our platform
We continuously work to protect customer accounts, transaction information and other sensitive data.
Although we take security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Rights
Depending on applicable law, you may have rights relating to your personal information.
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Ask questions about how your information is processed
- Withdraw certain permissions where applicable
To exercise an applicable right, contact us using the details provided below. We may need to verify your identity before processing certain requests.
Contact Us
If you have questions about this Privacy Policy, your personal information or how BillsBox handles your data, our support team is available to help.
Privacy & Support
support@billsbox.com.ng
Your trust matters.
We are committed to protecting your information while making BillsBox a reliable and secure platform for your everyday digital payments.